Delivery, returns and contact
Who you are buying from
atelier is a trading name of Rufus Carr, a sole trader based in the United Kingdom.
Our trading address is available on request by email.
- rufuscarr08@gmail.com
- Phone
- +44 7503 318351
Delivery
We ship to United Kingdom, United States, euro-area countries. Shirts are printed to order. Our UK delivery estimate is 10 to 30 days from dispatch.
United Kingdom: £7.99 for the first shirt and £2.99 for each additional shirt. The exact total is shown before you pay.
United States: $5.99 for the first shirt and $2.99 for each additional shirt. The exact total is shown before you pay.
euro-area countries: €12.99 for the first shirt and €4.99 for each additional shirt. The exact total is shown before you pay.
If your order has not arrived within 30 days, contact us and we will resolve it or refund you in full.
Returns and cancellation
You may cancel your order for any reason within 14 days of receiving it, and you then have a further 14 days to send the shirt back. Tell us by email before returning anything.
We refund the price of the shirt and the standard delivery charge within 14 days of receiving the return, using the payment method you paid with. Return postage is at your own cost unless the shirt is faulty or not what you ordered.
Shirts should come back unworn and unwashed, in a condition we could reasonably resell. This does not affect your legal rights if an item is faulty, misdescribed or not fit for purpose.
Faulty or incorrect items
If a shirt arrives damaged, faulty or different from what you ordered, email us with your order reference and a photograph. We will replace it or refund you in full, including postage, and you will not be out of pocket.
Payment
Prices are shown in the selected currency (GBP, USD or EUR) and include VAT where applicable. The currency and total you will pay are shown at checkout. Payments are processed by Stripe; we never see or store your card details.